Business Staff
Janet, CPOC
We’ve enjoyed Janet’s warm, considerate, and knowledgeable presence since she started working at Family Eye Care in 1995. Janet is our front desk manager and ensures excellent patient care and staff training within the business department. She is a Certified Paraoptometric Coder which gives her knowledge to submit claims/codes to insurers and explain billing to patients. Janet enjoys talking with our patients and resolving insurance concerns. She is married to Michael and has 2 daughters, 5 grandsons, and 1 granddaughter. Janet has enjoyed living in Pontiac her whole life and spends her free time playing with her grandkids and flower gardening.
Brenda, COA, ABOC
Brenda joined Pontiac Family Eye Care in 2011. Her thirty years of experience in the eye care industry provide great expertise with scheduling, insurance claims, and billing. Brenda is an extraordinary administrative assistant, taking care of many behind-the-scenes administrative duties including accounting, inventory, payroll, and staff vacation time. The most enjoyable part of her job is the people: the patients she encounters every day and the staff she works alongside. Brenda has been married to Jerry for 29 years and they have a puppy dachshund/beagle mix, Merle. She enjoys taking in the great outdoors through gardening, lawn work, and taking Merle on walks.
Tori, CPO
Tori joined our team in 2018 as a technician and transitioned to working in the business office with her primary role as accounts receivable. In addition, she coordinates referrals and often handles clinical situations that require same day scheduling or contact lens knowledge. Tori has an associate degree in healthcare administration and is a Certified Paraoptometric. Tori is outgoing, creative and a great team player. She loves her coworkers, learning new skills, and creating bonds with patients. She enjoys spending time with her two sons, attending their sports games (she is a JFL team mom), and spending time with friends.
Cassie
Cassie joined Pontiac Family Eye Care in 2023 as a receptionist. She is the first smiling face that welcomes patients to our office. Cassie enjoys interacting with people and does a great job getting patients scheduled, checked in, and coordinating care with others in the office. Outside of work, she enjoys spending time with her young son and dog. She is also a softball coach, enjoys playing volleyball and softball, and cheering on the Chicago Cubs.
Donna, CPOT
As our longest employee, joining the practice in 1989, Donna’s been a dependable, friendly, and easy-going staff member. Formerly a technician (where she fills in as needed), she’s enjoyed transitioning to more scheduling and triaging responsibilities. Donna is a Certified Paraoptometric Technician, the highest level paraoptometric certification. She is in charge of all our contact lens orders and inventory. Outside the office, Donna helps organize an annual “Och-Fest Scholarship Fund” golf tournament in honor of her brother, which awards scholarships for Dwight & Pontiac students. Donna has a Boston terrier and French bulldog. Her hobbies include White Sox baseball, card & board games, and traveling.